Software Developer

Department: Operational Support
Reports To: CEO
Location: Raleigh, NC (Required)

Industry & Company Context

Applied Behavior Analysis (ABA) clinics provide evidence-based therapy services to children with autism spectrum disorder and related developmental conditions. The industry is:

• Highly regulated (HIPAA compliance required)
• Data-intensive (treatment plans, session notes, progress tracking)
• Operationally complex (multi-site scheduling, authorizations, billing cycles)
• Dependent on technology for clinical documentation, billing accuracy, and measurable patient outcomes

As the clinic scales, custom software, automation, and system integrations become critical to improving therapist productivity, accelerating cash flow, and protecting data integrity.

Position Summary

The Lead Software Developer is accountable for designing, building, integrating, and maintaining secure, scalable software systems that improve clinical workflows, automate operational processes, and support revenue cycle efficiency.

This is a hands-on technical leadership role responsible for architecture decisions, coding standards, and delivery execution. The role ensures technology initiatives align with the company’s One-Page Strategic Plan and quarterly Rocks (Scaling Up framework).

Key Performance Indicators

1. Maintain at least 99.5% uptime for internally developed applications measured quarterly and resolve 95% of high-priority software defects within 5 business days of identification.
2. Deliver and deploy automation tools that reduce therapist documentation time by 20% within 12 months and implement system integrations that reduce duplicate data entry by 30% within 9 months.
3. Deploy software enhancements that reduce billing-related data errors by 15% within 12 months and achieve at least a 90% on-time, within-scope completion rate for all approved quarterly development Rocks.

Core Responsibilities

1. Design and develop secure, scalable applications and internal tools while writing clean, maintainable, and well-documented code, and establishing coding standards and technical best practices.
2. Build and maintain integrations with ABA EMR systems such as Passage health and as well as HR systems, and analytics tools, leveraging APIs to streamline data flow and reduce manual processes.
3. Develop automation solutions and build the product to improve scheduling, documentation, reporting, and revenue cycle processes, while identifying operational bottlenecks and proactively building scalable technical solutions.
4. Create dashboards and reporting applications that track key metrics including utilization, billing lag, authorization status, and clinical outcomes, ensuring data accuracy and integrity across systems.
5. Build software that meets HIPAA security standards by implementing encryption, secure authentication, role-based access controls, and participating in compliance audits and risk mitigation planning.
6. Collaborate cross-functionally with clinical, operations, and finance teams, contribute to quarterly planning and execution alignment, and provide mentorship to junior developers when applicable.

Strategic Alignment

This role directly supports Triangle ABA’s strategic goals by:

• People: Reduces administrative burden for clinicians by building automation and workflow tools that allow therapists and BCBAs to spend more time delivering high-quality patient care.
• Strategy: Strengthens competitive advantage by developing scalable, secure, and data-driven systems that differentiate the clinic through operational excellence and measurable outcomes.
• Execution: Drives disciplined quarterly execution by delivering approved development Rocks on time, improving cross-functional visibility through dashboards, and eliminating workflow bottlenecks.
• Cash: Improves financial performance by reducing billing errors, accelerating claim processing, minimizing revenue leakage, and increasing overall operational efficiency.

Educational & Professional Qualifications

Required:

• Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent experience)
• 5+ years of professional software development experience
• Experience in healthcare or HIPAA-regulated environments

Preferred Certifications & Experience:

• AWS or Google Cloud certifications
• Healthcare IT certifications
• Experience working in ABA, behavioral health, or healthcare environments
• EMR system integration experience
• Building internal dashboards or BI tools
• Experience in scaling organizations (multi-location support)

Preferred Skills & Experience

Hard Skills:

• Full-stack development (frontend and backend)
• API design and integration
• Database design and optimization (SQL/NoSQL)
• Cloud architecture and deployment
• Cybersecurity best practices
• Version control (Git)
• CI/CD pipeline implementation
• Automation scripting

Soft Skills:

• Systems thinking and strategic problem-solving
• High accountability and ownership
• Clear communication with non-technical stakeholders
• Ability to translate business problems into technical solutions
• Strong prioritization and execution discipline
• Continuous improvement mindset
   

Cultural & Values Fit

The ideal candidate:

• Thrives in a fast-growing, mission-driven healthcare environment
• Demonstrates extreme ownership and accountability
• Values measurable results and disciplined execution
• Respects the mission of improving the lives of children and families

This role requires balancing technical excellence with compassion for clinical realities.

This is not a maintenance IT role.

This is a hands-on technical leadership role responsible for building the scalable software foundation that enables clinical excellence and sustainable growth in an ABA therapy organization.**